0800 783 7224  |  Info@b-f-p.co.uk

Privacy Policy

Privacy Notice for Basingstoke Fire Protection Ltd

Basingstoke Fire Protection has been servicing the needs of businesses right across the UK since 1976.

We offer a range of fire, security and other services for all types of industries and can tailor systems and solutions specifically for you.

We value our customer data and will only ask for, and retain, data which is relevant to the customer services that we can offer you. We are not in the business of selling or trading mailing lists with other companies or third parties for marketing purposes.

This Privacy Notice gives detailed information of when and why we collect your personal information, how it is used and stored, and the limited conditions under which we may disclose it others.

This website is designed to comply with the following acts: UK Data Protection Act 1998, The Data Protection Bill 2017-19, EU Data Protection Directive 1995 (DPD) and the General Data Protection Regulation 2018 (GDPR).

Registered Office: Unit 4, IO Centre, Brunel Road, Houndmills, Basingstoke. RG21 6TZ. Company registered number: 01262749

Registered with the Information Commissioner’s Office: Z7631389

Our privacy policy principles:
• We will never spam you with irrelevant emails
• You may opt out or into our email communications at any time
• You have the right to ask us to remove any information we may hold on you
• We will never sell, rent, make public or distribute your personal information
• Data is a liability and therefore should only be collected and processed when absolutely necessary

Types of data that we collect:
Contact forms
We collect the following information about you when you complete the ‘contact us’ form on our website:
• Full name
• Company name
• Email address
• Telephone number
• Other information you supply relevant to your enquiry

At present this information is stored on our website content management system. Your data may be processed outside of the EU or EEA.

Website cookies
Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our website to personalise your repeat visits to the site.

Google analytics
When someone visits www.b-f-p.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Purchasing products and services from BFP
When you purchase items or services through BFP, your name, address data, email and contact number will be stored in our IT and purchasing systems.

Please be assured that we do not share your personal or personally identifiable details with any other company without your consent.

Third Parties
Information is shared with third parties being our banking services and associated parties.

CCTV Images
We operate CCTV at our premises. Our CCTV images are collected and stored on our CCTV hard drive system for 60 days and automatically overwritten and deleted after that. Our CCTV systems are only accessible by authorised staff members.

The personal information given to us is stored on our internal IT systems and only accessible by authorised staff members.

Legal basis for processing your information
We will always access your personal information on a lawful basis and in particular on the grounds set out below:

Performance of a contract
If you make a purchase through us or engage our services, we will use the details that you give us to provide that service or item to you. This information is likely to include your name, contact details, payment details, business address, email address and telephone number and any additional information we may need to help meet your specific requirements.

If you do not provide the information set out in this paragraph, then we may not be able to provide the goods or services to you.

Legitimate Interest
We may use your name or contact details to tell you about our products and services which we think may be of interest to you. You can ask us to stop doing so at any time.

We may use some of your personal information for statistical purposes when we evaluate our range of services.

We may also share your contact details with our third-party review administrator(s) who may contact you to ask for your comments that have been provided.

The above is done on the basis that it is in the legitimate interest of our company.

We may ask your consent to share your name and contact details with selected third-party companies so that they can tell you about their products and services. You can withdraw your consent at any time.

Legal obligation
We may also disclose your personal information, without your permission, to the extent that we are required to do so by law or regulation.

Data minimisation
We will only collect the minimum amount of data. It will be kept only for as long as is necessary for the purpose for which it was collected to comply with our legal and contractual obligations. For example: we will keep your contact details on file while you’re one of our clients and for six years after.

Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to us titled ‘Data protection information request’ at info@b-f-p.co.uk We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

Telephone calls
Telephone calls may be recorded for training and quality purposes and may also be used for fact verification if needed.

Changes to this privacy notice

This privacy notice has been updated with the change to the General Data Protection Regulation, in May 2018. It will be reviewed and updated as necessary with regard to changes in legislation or case law and to ensure it remains fit for purpose.